Tell us the occasion
Two minutes of form, a human reply within the hour. Every message lands on the concierge desk — not a ticket queue.
Booking Enquiry
Reserve your evening
The concierge desk
One desk answers everything — bookings, events, memberships, complaints and compliments alike.
- +61 7 4051 8822
- [email protected]
- 1 Pier Point Rd, Cairns City QLD 4870
When we answer
- Phone — venue hoursImmediate
- Email & formsWithin the hour
- Event proposals48 hours
- After midnightNext morning
On the marina, past the boats
We're at the pointy end of Pier Point Rd — walk the Esplanade until the masts thicken, then look for the light over the terrace.
- Valet — complimentary from 5pm, pull up at the door.
- Parking — marina public car park, 2 min walk.
- Taxi & rideshare — rank directly outside until close.
Three desks, one standard
Reservations
Tables & terrace
Same-day changes, window requests, dietaries and seating preferences — handled while you wait.
Events Desk
20+ guests
Briefs become written proposals in 48 hours — floorplans, menus and production in one document.
Casino Hosts
Suites & concierge
Suite bookings, tournament entries and hosted stays — the discreet end of the phone line.
Careers at the Cove
Chefs, dealers, hosts and coordinators — we hire people who read tables. Write to the concierge with the role you're after.
[email protected]52
Roles across the venue
9 yrs
Average tenure
70%
Promoted internally
7 days
Reply on applications
Before you write
The phone is instant during venue hours. The form replies within the hour and creates a written trail — best for details like dietaries, dates and event briefs.
Yes — reply to your confirmation email or call us. Changes up to 24 hours ahead carry no charge; inside that we do our best anyway.
Every enquiry gets a reply — but a table is only held once confirmed in writing. If you haven't heard back within two hours, call us.
Same form, same desk — flag it as feedback and it goes straight to the venue director, who replies personally within 48 hours.